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DELIVERY INFORMATION

Delivery of goods

Prior to the confirmation of the order, the user must indicate the name and surname and the delivery address (street, house number and city). At this address, the supplier supplies ordered products. The cost of delivery for orders up to 200 EUR is 4 EUR. Delivery above 200 € is free of charge. Delivery in Slovenia is performed by GLS Slovenija d.o.o. Delivery can be from Monday to Friday.

Products will be shipped with an account that will serve as a tax and reclamation document.

A signature of the subscriber will be required for all deliveries. If you are not at home on the day of the takeover, you will agree with the supplier. If you want the package to be delivered to another address, you should also arrange this with the vendor.

Delivery term

Our delivery time varies according to stock status.

– If the product is in stock, we will deliver the product within two business days.

– If the product is not in stock and you sent the request, it will deliver the deadline of one month.

The User will receive any possible extensions of the aforementioned deadlines that would occur from the manufacturer or due to unforeseen events outside the control of the provider.
The Bidder reserves the right to notify the Customer of this and, in the event that there are unforeseen problems related to the supply, during the period from the confirmation of the receipt of the order, the products ordered are not available or canceled. If the value of the order has already been settled, the customer will be reimbursed the entire paid price (selected products and delivery).

In the event that the user does not receive the shipment within the foreseen delivery schedule and does not inform the provider about this, the user should contact the provider at info@peppermint-street.com.

The ordered products will be sent to the users in the appropriate packaging, and the payment will be made in the manner chosen by the user when ordering (step 2 of the purchase process). Separate shipping costs are indicated for each individual order. Shipping charges are paid by the user.

The products are until the payment of the entire purchase price and the cost of delivery is the property of the tenderer.

The user also pays for all other shipping costs that may arise on the way from the freight forwarder to the user after the supplier sends the products.
Sending Method

The shipping methods available are presented to the user on the website during the ordering process. Product users can not take over at the vendor’s premises.

Delivery Damage

Check your order immediately upon receipt. If the shipment is damaged, be sure to leave the delivery courier leaving your address. Warn the couriers for possible damage to the package. If the content of the package is also damaged, please request a complaint from the courier. Store all necessary shipping / courier information and if you notice any damage, after the inspection, when the driver has already left your address, keep all packaging packing and inform us if the damage has affected the goods themselves.

Please report the damage within 48 hours after the receipt of the shipment at info@peppermint-street.com. We advise you to take photographs of damaged parts, as well as damaged parts of the packaging. You can also send photos and a reclamation bill through the standard mail to our address, if there were problems with the e-mail address. We need pictures as evidence that we inform the transport company and file a claim for damages. Upon completion of the procedure, we will inspect, return and replace the damaged items and their packaging.

Undelivered shipment

If you have not received the package 24 hours after the scheduled delivery date, it is considered lost. Before this time, it is not possible to submit a claim for an undelivered shipment. If your package was not received according to the expected delivery date provided by the sender (use the tracking number, follow the transit packet status and the scheduled delivery date towww.gls.com).Let us know within 48 hours and we will contact you with GLS and try to trace your shipment.

Incorrect delivery address

In the event that the customer has given us the wrong delivery address, the order will be delayed and additional charges for sending and managing packages will be charged. In this case, the shipping costs are charged, even in cases where the buyer has the opportunity to use free transport.

Reject Package

If the package was rejected at delivery, then refund will not be accepted. We will also charge you any additional costs incurred in the rejected shipment. Additional shipping costs will also apply if the purchase was made with the option of free shipping.
Rejected consignments remain in our possession until the customer pays us the required payment for re-sending the order. If we do not receive the requested re-sending payment within 30 days after the first failed delivery, then your purchase will be forfeited. Can not request a refund (see Return and replacement policy).

 

 

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