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FREQUENTLY ASKED QUESTIONS

If you have trouble ordering or any questions that you did not find answers in the Frequently Asked Questions and Answers section, please contact us at info@peppermint-street.com

We will carefully discuss your question and remark and respond to you as soon as possible.

I do not want to find the shoe I want on the web store.

If you have a shoe image, send it to us. We will examine ourselves the shoe you want and let you know what kind of shoes we can make. Together we will choose the sole, leather color, accessories, etc. If you are satisfied with the final selection, we will make your shoe custom.

I like the shoe on the web site, but I would like a lower fifth and a second color. What should I do?

If you’ve already found the shoe you’ve been looking for on our website, but would like to change only the color, shape or heel, please contact us by phone, social networking or mail. On pagePallets of colors and patternsyou can look at and choose what kind of leather you would like, let us know the thickness of the heel and the heel size. For all other details, we are discussing individually.

I forgot my password. What should I do?
If you’ve forgotten or lost your password, click on “My Account” on the right-hand side of the entry. In the application form, Click on the “Forgot your password” link and enter your email address. After a few moments, you will receive a new password on the email you have entered, which you can use immediately after receiving it.

CONTRACTS

How can I place an order in the Peppermint-street online store?

You can submit your order by selecting the product you want and the appropriate size and clicking on “Add to Cart”. When you are finished selecting products, click on “My Shopping Cart” at the top right of the page and fill in all required information. In the last step, click the “Finish Order” button and your order information will be submitted. You will receive confirmation of the information received to the email address.

How do I apply additional discounts?

You can always apply additional discounts and benefits at the end of the order. Enter your discount code in the Inbox field code box. The discount will be charged to you. You can not use more benefits in one purchase, as additional discounts are not added and excluded.

How do I change the shipping address for my order?

You can change the delivery address in the basket, where you select “Delivery address”. The data will also change to “My Account”, so once you have made a purchase, check the address you would like to receive the ordered goods again. You can also change the delivery address to “My Account” under “Edit My Addresses”.

I just finished my order, but now I want to replace one product. Is that possible?

If your original order contains multiple products, you want to change or replace only one, complete a new order containing the product you want, and send an application for the merging of orders and cancellation of an unwanted product at info@peppermint-street.com. If the product has not yet been dispatched and the product is available, we would be happy to help you.

I want to apply the discount code, but I do not succeed. What’s the matter?

If the system reports an error in using the coupon, there are several reasons for invalidity:

– Do your purchase reach the minimum value? In the message, you also received time and value restrictions on usage with the coupon. The postage cost does not apply as part of the minimum purchase value.

– Have you ever used the coupon? Check your last purchase.

– Is your coupon still valid? The validity of the coupon is indicated in the e-mail in which you received the coupon.

If your purchase is in the required amount and you are sure that you are claiming it for the first time, please contact us at info@peppermint-street.com

But beware:

– No more coupons can be used on one order.

– Discounts do not add up, so the bonus and coupon can not be redeemed in the same order.

– Regardless of the coupon limit, 0 EUR orders are not valid, which means that the value of the order must be greater than the coupon value.

8. What payment options do I have?

You can pay for the products in the following ways:

– payment by pro forma invoice (we send you the information for your transfer to your e-mail address. When payment is arranged on your site, we will send you the product)
– payment on delivery (upon delivery of the product, pay a payment)
– card payment

Card payment can be done with MasterCard or Visa credit card. After choosing the method of payment by credit card, the user on the payment service provider’s side inputs the following information:
– credit card number (without spaces, hyphens, punctuation or other separating characters; the example is correct: 2526879844566118, example incorrect: 252 687984 456 6118),
– CVD – usually the last three or four digits from the back of the card,
– date of validity of the card.
The user closes the product order by clicking on the “Payment” field.

PRODUCTS AND PROPERTIES OF PRODUCTS

How do I know which size is right for me?

After each order, we contact you and make sure you have the size of your leg. Because custom made shoes are extremely important to suit you. Therefore, it is important to view the Size table and accurately measure the foot according to the ordering instructions.

DELIVERY

How do ordered products ship?

If the product is available, you will receive it within 3 days

In Slovenia, GLS Slovenia is responsible for home delivery. If you are unavailable during the delivery attempt, the delivery agent will leave you a Notification about the delivery attempt and will contact you again.

You would like to view the product and take it personally at your address. Is this possible?
Sorry, once a personal pickup is not possible, so the only possible way to receive the product delivery is to your address.

RECLAMATIONS

What should I do if my product fails?

Under the Consumer Protection Act (ZVPot) on the conclusion of distance contracts you can not return goods in the following cases:

     

  • If the product was made according to the instructions of the consumer and adapted to his needs (the product is made by order of the client)
  •  

  • If the goods are ordered by a legal or natural person engaged in a gainful activity, regardless of its legal form or ownership, it is not subject to the provisions of the Consumer Protection Act on the conclusion of distance contracts.

Exceptional circumstances may be the reason why the product, which has been custom-made, is taken back, is replaced or replaced. replace it with a new one or reimburse the costs in full. This could only be the case when it comes to production errors.

For additional explanations and complaints, please contact us at info@peppermint-street.com

Have you already received a return or the advertised package that I sent to you by post?

When returning products, carefully store the package sending attestation as it contains the number of your package. If you are interested in what’s happening with your package, please send us your request with info@peppermint-street.com with your shipping confirmation, which will help us to check where your package is located.

I’ve advertised a product and I’ve already returned it to you by post, but now I’m wondering when can I expect a refund?

All packages returned or advertised by the customer are collected at the address

MINT Studio, Peppermint Street

p.p.

4208 Šenčur

and are regularly reviewed every day. We will notify the parties via e-mail about the termination of the complaint process. The advertisement procedure is closed within 14 days after receiving the returned goods. They receive the client’s remittance in the manner they have chosen on the complaint form, that is, on the transaction account.

If you did not receive any notice regarding the complaint within 14 days from the date of return, please contact us at info@peppermint-street.com

SHOE MAINTENANCE

When using shoes, it is important to protect your shoes with special preparations and leather protection products. If you return the damaged product and find that it has not been properly maintained, we will not consider the complaint.

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