If you return products from countries outside Slovenia, please visit our international return instructions page.
Under the Consumer Protection Act (ZVPot) on the conclusion of distance contracts you can not return goods in the following cases:
- If the product was made according to the instructions of the consumer and adapted to his needs (the product is made by order of the client)
- If the goods are ordered by a legal or natural person engaged in a gainful activity, regardless of its legal form or ownership, it is not subject to the provisions of the Consumer Protection Act on the conclusion of distance contracts.
Exceptional circumstances may be the reason why the product, which has been custom-made, is taken back, is replaced or replaced. replace it with a new one or reimburse the costs in full. This could only be the case when it comes to production errors.
Important: Please see the color scale on the page before submitting your order. All items are made according to your requirements, and we will not accept the return or replacement if you are not satisfied with the colors you have selected.
The return application must be submitted within 7 business days from the receipt of the order at email@example.com. The customer may be required to send the image, which we will analyze, and in your sole discretion, approve or reject your claim.
Do not return goods without a pre-ordered request!
In the event that your request is approved, we will send you the return authorization number, all necessary instructions, and the address to which you can return your order.
Once the application is approved, the authorization number for the return of the order will be issued. Please follow the steps below to complete the process:
• Goods must be returned within 15 days after the application has been approved.
• The product must be returned in its original state.
• All original certificates and invoices must be enclosed.
• The return authorization number must be clearly written on the packaging or packaging.
• The product must be properly packaged and secured when returning the goods back to us. The buyer pays the shipping costs, which will be reimbursed when the goods are inspected and approved for replacement or reimbursement.
- If the goods are not returned to us within 15 days after the date the return authorization number was issued, the return of the products will not be accepted.
- Save your invoice and shipping receipt as proof, in case of lost goods returned. We are not responsible for a lost or damaged item, if you choose to return items unprotected or not tracked. We will only reimburse you for the items returned to our address.
- Claims will not be accepted for items, either incorrectly or insufficiently securely packaged.
- Merchant returns without an approved return permit will not be accepted and will be rejected or returned to you at your own expense.
- When we receive the returned products, we will review the goods and if we find that the product has been advertised properly, we will either grant a replacement or a refund.
- Dirty, laundered or used items will not be accepted for refund or replacement.
In case your claim was found to be justified, we will reimburse you the full cost of the goods and the shipping costs. We will reimburse the approved amount back to the account from which the payment was made.
The return is made to the address with the help of the GLS service.
MINT studio, Irena Kotnik s.p.
We will reimburse you for shipping the returned goods and arrange for a replacement without additional transportation costs. We will transfer the approved amount of the charge for the costs incurred to your account that you used when purchasing in our online store.
Please allow 1-2 billing cycles before the refund is actually received on your current or bank account.
If it is found out that either the product is OK or that no errors have been made from our site, in this case, the refund or replacement of the product will not be granted.
We do not accept shipments after delivery for returned products.
If you want to return or replace the product that was in stock, or if it was not tailor-made, and if no error has been made from our site (a damaged product, incorrect size or color is sent), we can easily replace the product, this is in stock or you can simply return it without explanation. In this case, you will hide the refund and new shipping costs yourself.
Once the order has been awarded and confirmed, cancellation of the order is not possible. If you contact us in good time and the shoes are not ready for production yet, we can arrange for a cancellation. If payment has already been made, we will refund you, but we will retain 3% of your order to cover the costs incurred.
For all questions, we are available at your e-mail address firstname.lastname@example.org